Catering to All the Special Moments in Life
"I'm writing today, as you've done such a wonderful job catering for our family during both happy and difficult times in the past, and sadly I fear we are facing a sad upcoming occasion.
She wrote again 3 days later to say that her mother had passed away peacefully with her family by her side.
I first catered a event for Lyla when she and her husband celebrated their 50th wedding anniversary. A couple of years after that it was her husband's 75th birthday, and finally three years ago, her husband's memorial service. Her daughter was right on, I have had the honor to be there at both "happy and difficult times" in their lives. I talked to Lyla's daughter a couple of times during the week. She shared thoughts and memories, and even struggles of her family. I was honored she felt so free to speak openly with me.
As business owners we hear over and over again, it's about the value you offer to others. While, as a caterer, I always place a very high value on the quality of food I serve, and how it's displayed, my mission is really to create memorable celebrations for all the special moments in my clients lives. And very often, the mission goes way beyond the food we provide. Lyla's memorial was indeed, a celebration, and I have grown with her family as they move through their milestone moments. I feel privileged to have done so.